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FAQ

Product Options

  • Q How do I choose the right refrigeration equipment model for my needs?

    A We offer a variety of refrigeration equipment models. You can select based on your application (e.g., food processing, cold storage, laboratory) and capacity requirements. Please refer to the product specifications or contact our technical support for personalized advice.
  • Q Can the refrigeration equipment be customized?

    A Yes. We provide various customization options, including cooling capacity, power, power supply type, and appearance design. Please confirm feasibility and delivery time with our sales representative before ordering.

Order Process

  • Q How do I place an order?

    A You can make an online inquiry through our website or contact a sales representative via phone or email. Please confirm the product model, quantity, configuration, and delivery details before ordering.
  • Q How long does it take to confirm an order?

    A We typically send an order confirmation and estimated delivery time within 1-2 business days after receiving your order.
  • Q Can I modify or cancel my order?

    A If the order has not yet entered production, you can contact sales to modify or cancel it. Orders already in production or customized may incur partial fees.

Shipping & Delivery

  • Q What shipping options are available?

    A We provide land, air, and courier shipping options depending on equipment size, weight, and urgency. Large refrigeration units typically use professional logistics services.
  • Q How is the equipment protected during transport?

    A All equipment is carefully packaged before shipping, with key components protected against shock and moisture. Shipping insurance is also available for added protection.

Company Information & Services

  • Q Do you provide after-sales service and warranty?

    A All parts come with a standard three-month warranty, while compressors and complete units carry a warranty period one year; damaged components will be replaced free of charge.
  • Q How can I get technical support?

    A You can contact our technical support team via phone, email, or online chat. We will respond quickly and can provide remote guidance to resolve issues.
  • Q Does your company offer bulk purchases or project collaboration?

    A Yes. For bulk orders or large projects, we provide special quotations, customized solutions, and logistics coordination services.
Shanghai Penguin Refrigeration Equipment Co.,Ltd. is an enterprise specializing in the research development and production of refrigeration compressors and condensing units.

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